Hello! How can we help you?

Here you will find instructions on how to deal with problems and contact details for our customer services. Please remember that we are available 24/7 through our online channels: Oma Energia or Oma Lämpö.

What kind of help do you need?

Electricity transmission

Do you have any questions about the electricity connection?

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District heating

Do you have any questions about district heating connection?

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Invoices and payment

Do you have any questions about your bill
about the content or payment of your invoice?

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Fault notifications

Have there been disruptions in electricity or
a disruption in the supply of district heat?

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Are you moving?

Here you will find instructions for moving

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Contractors

Here you can find electrical contractors
instructions and forms

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Forms (FI)

Here you will find all
forms related to our services

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Other services

Here you will find advice and services for various situations related to the electricity and district heating network.

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Customer service

010 192 800

We serve on weekdays from 9-14
Email: [email protected]

Our customer service visiting address

Ahontie 1
87250 Kajaani
Look it up on a map

We serve without an appointment

The customer service staff is available at the Ahontie service point on Tuesdays and Thursdays from 12-16

Contact form

If your matter is not particularly urgent, you can contact us via the contact form. We will answer your question as soon as possible. In urgent situations, please contact our customer service by phone.

Staff email addresses

are based on [email protected]

Would you like to book an appointment?

You can book a time through our contact form