Invoices and payments
On this page you will find information on how to pay your bill or what it contains. We have also collected billing information for Loiste companies if you are sending us an invoice.
Do you have any questions about the invoice?
If you have any questions about how to pay your bill, our partner Ropo Capitals is here to help.
Do you have any questions about the content of your bill?
If you have any questions about the content of your invoice, please contact us. Our customer service team is available on 010 192 800 Mon-Fri 9-17.Did you know that you can also chat directly with our customer service team? You can get quick help in our chat service. The chat is open every weekday from 9am to 5pm, at other times you can leave a message.
Asiakaspalvelu
010 192 800
Palvelemme arkisin klo 9-14
Sähköpostilla: [email protected]
Puhelun hinta lanka- ja matkapuhelinverkosta liittymän mukaisesti.
My Energy service
In My Energy, you can access your own bill and contract information.
Available at
- you can browse your invoices
- postpone the due date of an invoice
- check your own contract details
- update your contact details
- subscribe to interrupt messages
- leave us a message
The first time you sign up, you use your bank account to register, which makes the service secure and ensures that only you have access to your data.
Introduction of e-invoices
We recommend that you opt for a hassle-free e-wallet in your online bank. An e-invoice is an electronic bill that comes directly to your online bank and you don’t have to enter the details of the bill yourself.
You can set it up according to the instructions in your online bank. To activate an e-invoice, you need the reference number of the most recent invoice.
If you receive an e-invoice or pay your bill by direct debit, you don’t need to worry about changing your account number – the payment will be correctly and automatically routed even after the change.
Want to send us an invoice?
We hope to receive invoices and payment reminders addressed to us, preferably electronically, to the company-specific e-invoice addresses, which are:
| Company | VAT ID | OVT |
|---|---|---|
| Loiste Holding Oy | 3092201-4 | 003730922014 |
| Loiste Energia Oy | 0185353-1 | 003701853531 |
| Loiste Lämpö Oy | 0883545-9 | 003708835459 |
| Otanmäen Lämpö Oy | 1439801-3 | 003714398013 |
| Kajave Oy | 2058753-1 | 003720587531 |
The broker ID of the broker Ropo Capital Oy is 003714377140.
To ensure a smooth transaction, please use the following information. If the following mandatory invoice information is missing, we will have to return the invoice for further clarification.
1. The invoice must contain the following information as a reference to the order:
- name of the subscriber (required)
- cost centre (required)
- project number (if available)
- for purchase orders, the order number and the invoice proposal number (mandatory)
2. The invoice must contain the mandatory invoice requirements for VAT purposes as defined by the VAT Act and the EU Invoicing Directive.
E-mail invoices
E-mail subject: LASKU, P.O. Box 8154
The invoice must be in pdf format and as a single attachment.
Invoices by post
Paper invoices from Loiste companies are processed centrally (please mark the company you are invoicing as the recipient) at the following address:
PL 8154
02066 DOCUSCAN
Sending invoices to our postal addresses slows down the processing of invoices.